2005

ITSM Consultant: IT-Health- & Security-Check: Analysis of IT, identification of operational risks, define potentials for cost reductions, optimization of performance and business processes, reduction of complexities, introduction of meaningful reporting structures to serve as a basis for a well-grounded investment decision in the future

2018-2019 Investment Bank

Project Management to a regulatory driven audit finding with the emphasis on Vendor Risk Management (exit strategy and on- and offboarding processes)

2016-2019 Investment Bank

Processing and managing of a critical, regulatory-driven audit finding with 40 actions and an emphasis on ca. 70 applications (IBM mainframe, HP NonStop (Tandem))

2016 Investment Bank

Supporting a Retained Service Organization (RTO) to implement a consistent Risk- and Compliance Management Function

2016 Investment Bank

Development of a consistent and auditable governance structure for all delivered services of the RTO regarding the aspects of security, BCM/DR, risk mitigation and compliance

2016 Investment Bank

Conception and implementation of the divisions IT Service Design and Operation of a Retained Organization incl. the Account Management within a Spin-off and going public of a subsidiary company

2006-2009 Investment Bank

Delivery Manager & service responsible: Implementation of a Service Delivery Team and takeover of complete responsibility for IT operations, local network and server infrastructure, desktop services and the local Service desk function

2008 Investment Bank

Consultant: Investigate technical connections, document and implement DR-Scenarios for »Euroclearing«

2006 Investment Bank

ITSM Consultant: Define, document and implement Service Catalogue

2006 Investment Bank

ITSM Consultant: IT Health Check & Security Check: Analysis of IT, identification of operational risks, define potentials for cost reductions, optimization of performance and user satisfaction, reduction of complexities and optimization of IT related processes

2004-2006 Investment Trust

SWOT analysis corporate wide; execution of a realistic market benchmark (TVIT); identification of cost reduction potentials, improvement of performance, reduction of system-wide complexity, optimization of business processes according ITIL standards

2015 Color ManufacturerProject Management: Project management and coordination, migration support of approx. 90 Windows 2003 Servers, SQL Instances according to the Corp. compliance and security standards and preparation for a possible Cloud Outsourcing approach

2014 Color Manufacturer

Security Consultant: Smart-Security Check

Analyses of potential IT risk scenarios, identification of vulnerabilities and risk potentials, recommendation of measures to eliminate weaknesses, prioritization of risks, implementation of a functional IT Security- and Risk-Management System

2013-2014 Chemical Plant

ITSM Consultant: 

Analysis of current IT processes, identification of vulnerabilities and risk potentials, recommendation of measures, restructuring of the internal Helpdesk. Evaluate, define, document and release Supporting processes (Incident, Service Requests, Change and Standard Changes, Problem, Configuration). Backing during installation of ITIL Suite. Management coaching and Team Training on ITIL, internal Processes and Service attitude. Restructuring of local Helpdesk to global operated Service Desk, 24x7 follow the sun. Incorporating SAP-base- and BI-Support.

Supporting the Service Level Management definition, documentation and release of SLAs, OLAs and UCs.

Supporting measures for future reporting and release of Financial Management including internal service charges.

2013-14 Chemical Plant

Security Consultant:

Gathering, evaluate and review of existing IT Security policies across the group; harmonize sustainability and coherence of policies with internal IT, Lines of Business (LOBs) and Risk Management. Adoption and recondition of policies to current lineup of organization; recompile and propagate documentation to Risk Management to grant release to the enterprise organization. Policies all according to ISO 27.001

/-.2 for the global organization

2013 Chemical Plant

ITSM & Security Consultant:

Analyses of potential IT risk scenarios, identification of vulnerabilities and risk potentials, recommendation of measures to eliminate weaknesses,  prioritization of risks, implementation of a functional IT Security- and Risk-Management System, defined and documented DR plans according to ISO/IEC 27,000 standard

1996-1998 Chemical Company

Delivery Manager & Service lead:

Consultant & Service responsible: design and implement of dedicated new service organization for the european sales force

2010-2011 Electrical Appliance Manufacturer

Definition and implementation of company-wide valid DR plans according to ISI/IEC 27,001,

IT-Health-Check & Smart Security Check,

Restructuring of the IT documentation incl. implementation of a new documentation policy

2004 Engineering

ITSM Consultant: Impart knowledge on the ITIL framework; benchmark actual process state to ITIL processes; define concrete package of measures to optimize IT operations; implementation of Quick-Wins; draft long-termed projects to approximate internal processes to ITIL standards; implementation of a professional tool suite for IT Service Management

2003 Consulting Firm

ITSM Consultant: Analysis of IT at all 10 company locations, identification of operational risks, define potentials for cost reductions, optimization of performance and business processes, reduction of complexities; increase of Service quality and customer satisfaction; strategic reorientation of IT department; introduction of meaningful reporting structures to serve as a basis for a well-grounded investment / bidding decision in the future (RfP).

2014 Private hospital

Analyzing the feasibility of the outsourcing of the internal IT department. Detailed analysis of Capacity and Availability Management, technical analysis of local circumstances and other sites. Documentation and preparation of the bidding contents and the possible content of content of tender

2011-2012 Healthcare Service Provider

ITSM Consultant & Coach: Analysis of current IT processes, identification of vulnerabilities and risk potentials, recommendation of measures, insourcing of the Servicedesk functions; implementation of a Servicedesk tool suite according to ITIL standards

2002-2003 Trade organization

Consultant / Delivery Manager: Development of a business concept for an implementation phase in 20 pilot shops. Combination of virtual and actual sales; development of a business model in relation to the existing internet shop. Sales growth by using innovative technology in conjunction with using the internet-shop and the offerings in the actual stores

2008 Food manufacturer

ITSM & ITSEC Consultant: IT-Health- & Security-Check, Analyses of potential IT risk and security scenarios, identification of vulnerabilities and risk potentials, recommendation of measures to eliminate weaknesses, prioritization of risks and consulting of the Board of Management

2007-2009 Drink manufacturer

Delivery Manager: Implementation and operation of the centrally managed Servicedesk including desktop services

2006-2012 City administration

Delivery Manager: Modernization of decentralized operated IT infrastructure; taking responsibility for IT operations for a 5 years outsourcing contract phase

2005 City administration

ITSM & ITSEC Consultant: IT-Health- & Security-Check, Investigate outsourcing preconditions

2003-2008 City administration

Modernization of decentralized operated IT infrastructure; taking responsibility for IT operations for a 3 years outsourcing contract phase. Notable improvements on customer satisfaction, overall security and stability of operations and infrastructure

2006 City administration

ITSM & ITSEC Consultant: IT-Health- & Security-Check

2004 City administration

ITSM & ITSEC Consultant: IT-Health- & Security-Check, Investigate outsourcing preconditions : Analysis of IT, identification of operational risks, define potentials for cost reductions, optimization of performance and business processes, reduction of complexities, introduction of meaningful reporting structures to serve as a basis for a well-grounded investment / bidding decision in the future (RfP)

2014 Aviation Service Provider

Risk Management during merger & acquisition phase (m&a): Securing IT stability and delivery capacity (projects, changes and other projects) intra-corporate-wide during the search for a possible target enterprise that is able and willing to buy the potential divisions of this Service Provider.

Development of a risk matrix, specifications of key-scenarios (motivation of employees, loss of (key-) employees, strike actions, acts of sabotage), setup of a qualified reporting and communication structure including (but not limited to) documented and specified risks and accordingly its measures, and elution of proper Contingency plans and DR scenarios.

Close cooperation with Risk Management of parent group and HR department(s).

2016 Business Software Provider

ITIL and Quality Service Training of the Service Teams within the DACH area on ITIL V3, Service Management, customer satisfaction and client loyalty 

2015 Business Software Provider

Project on Data security: Survey and documentation of the as-is situation

of the technical, organizational and contractual implementation of the data security-relevant information within the Germany network (internal, external, Cloud) including Data Access Analysis. The project was commissioned due to the ruling of the European Court of Justice cancelling the Safe Harbor Agreement with the US in October 2015

2015 Business Software Provider

Project management for GDPR compliance:  Project management and coordination of the survey and its proper documentation of all German wide business processes, their data storage locations and each individual protection class and needs within a European wide company initiative from a legal and security perspective

2015 Business Software Provider

Project management:  Coordination of the Windows 2003 Migration and the alignment of Development – Test and Production Server Environments Project

2015 Business Software Provider

Project Support & coordination of the preparation of the EMEA RFP to a possible Outsourcing, maybe outtasking, of the Infrastructure Services according to the Corp. standards of my customer